System Status

  1. Oct 19, 13:20 BST
    Resolved - This incident has been resolved.

    Oct 19, 11:36 BST
    Identified - We are seeing loss of external connectivity to this mail server, our system administrators are currently investigating this issue and are working to resolve the problem. We hope to have this back to normal operations as soon as possible and also apologise for any inconveniences caused.

  2. Oct 18, 20:52 BST
    Resolved - This has now been resolved.

    Oct 18, 13:18 BST
    Investigating - We are aware of an issue relating to registry connectivity. Domain-related services will be intermittent or failing.

    Additionally, premium hosting services will also be intermittent, but websites will continue to be served.

  3. Oct 17, 16:17 BST
    Scheduled - Some host servers for the VPS and MVPS products are having hardware maintenance carried out tonight. Any customers that this should impact have been ticketed regarding this., Please check your tickets within your Heart Internet account to see if you are affected at the times stated if you server appears to be offline at this time.

  4. Oct 17, 13:21 BST
    Resolved - This incident has been resolved.

    Oct 17, 12:57 BST
    Investigating - We have identified connectivity issues to one of our MS SQL servers. We are currently investigating the issue. We apologies for any inconvenience caused by this.

  5. Oct 20, 11:31 BST
    Update - We are still working on this issue and we will provide further updates as soon as we have more information. We apologise for the inconvenience caused and we thank you for your patience.

    Oct 19, 11:20 BST
    Update - Update 2017-10-19 11:20
    This is still an ongoing issue of which we are still investigating and are working on to provide a permanent solution. Users may still encounter some connectivity issues when accessing mailboxes on this mail server.

    Oct 19, 10:47 BST
    Update - Update 2017-10-19 10:43
    There is still a slightly large mail queue on this server, however connections to and from this mail server should be working, emails are also being processed with little to no delay.

    Oct 18, 15:36 BST
    Update - Update 2017-10-18 15:33
    We are still seeing intermittent connectivity problems to mailboxes on this server. email traffic is flowing, so emails are being processed. We will continue to investigate this and take necessary actions to maintain current performance whilst looking into the connectivity problems that are being reported.

    Your continued patience is much appreciated.

    Oct 18, 09:46 BST
    Update - Update: 2017-10-18 9:40
    In an attempt to help mitigate the high load problem on this mail server a connection limit was imposed onto the server, as a result customers are intermittently experiencing connectivity issues when accessing mailboxes via webmail / mail clients.

    This is a preventative measure, we are working to effectively resolve this problem and have this service back to normal without any further inconveniences.

    We apologise for the inconveniences caused.

    Oct 18, 08:35 BST
    Update - Update: 2017-10-18 8:29
    We've increased IMAP / POP3 Connection limits on the mail server to help mitigate the problems, the mail server is now running and appears to be quite stable.

    We will continue to monitor this server to ensure it continues to run smoothly.

    Oct 18, 00:20 BST
    Monitoring - Mail queues are now down to normal levels, however the connection limit will stay in place over night. The next update will be in a few hours time. Thank you for your patience with this matter.

    Oct 17, 19:46 BST
    Update - Our System Administrators have taken temporary steps to prevent high load and large mail queues on this server by imposing an connection limit for accessing emails on Mail114, therefore some customers will experience connectivity issues where they are unable to access webmail / their emails via third party software for periods of time.

    Taking this preventative measure will stop any emails being delayed / lost during this process, we are still investigating this issue, the estimated time frame for this is Wednesday, we will update you further with more information when its available.

    We apologise for any inconvenience caused.

    Oct 17, 19:46 BST
    Update - The mail queue has dropped significantly however we are continuing to investigate the issue and we will update with further information shortly.

    Oct 17, 15:19 BST
    Update - Update: 2017-10-17 15:17

    We are still seeing problems on this mail server, services such as IMAP / POP3 connections to this server are timing out, and there are delays with incoming and outgoing emails.

    We apologise for the issues caused, we are still working to resolve this problem.

    Oct 17, 12:06 BST
    Identified - We are currently seeing an increased amount of traffic flowing through this mail server, which in turn is causing email delays with regards to emails being sent to and from this server.

    This is currently being investigated and we expect to have this back to normal operations as soon as possible. We apologise for any inconvenience.